A teacher is aware that a 15-year-old student is experiencing serious family problems, including neglect and emotional abuse. The student confided this situation to the teacher in a moment of fragilidade, asking her not to share this information with other people. However, the teacher is concerned about the student's well-being and considers the need to share the case with the school's social assistance service. Based on the ethical and legal principles that govern the teaching profession, what would be the most appropriate action?